Refund Policy | Candor Technology Services

Last updated: August 2026

1. Overview

Candor Technology Services strives for complete client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our services. Because our services involve custom creative and technical work that cannot be "returned" like physical goods, refunds are handled on a case-by-case basis as described below.

2. Service Categories

Website Development Packages (Starter, Business, Professional)

These are fixed-scope, fixed-price engagements. Refund eligibility:

Before project kickoff: Full refund minus a 10% administrative fee.
After kickoff, before design approval: 50% refund of fees paid.
After design approval, before development: 25% refund of fees paid.
After development has commenced: No refund (work performed is non-recoverable).

E-commerce / Custom Web Applications

These are custom-quoted, milestone-based projects. Refunds are calculated based on milestones completed and deliverables accepted. Refunds are only available for milestones not yet started.

Digital Marketing Services (SEO, Ads, Social Media)

Marketing services are typically monthly retainers. You may cancel with 30 days' written notice. No refunds for months where services have been rendered. Prepaid unused months are refunded in full.

Branding & Design

Similar to website packages. Refunds available only before concept presentation. Once concepts are presented, the creative work is considered delivered.

Custom Software / SaaS Development

Milestone-based. Refunds only for milestones not yet commenced. Accepted milestones are non-refundable.

3. Cancellation by Client

You may cancel a project at any time by providing written notice. Refunds, if applicable, are calculated per Section 2 based on the phase at the time of cancellation notice.

4. Cancellation by Candor Technology Services

We reserve the right to terminate an engagement if: (a) client breaches the Service Agreement; (b) client fails to make timely payments; (c) client requests unethical or illegal work; (d) the working relationship becomes untenable. In such cases, you are responsible for fees for work completed up to termination. No refund for accepted deliverables.

5. Refund Process

To request a refund:

Email candorcts@gmail.com with "Refund Request" in the subject line
Include project name, invoice number, and reason for request
We will acknowledge within 2 business days
Eligibility will be assessed per this policy and the Service Agreement
Approved refunds are processed within 14 business days to the original payment method

6. Non-Refundable Items

The following are non-refundable under all circumstances:

Domain registration and renewal fees (paid to registrars)
Third-party hosting, SSL certificates, and SaaS subscriptions
Stock photography, fonts, and licensed assets purchased on your behalf
Payment processor fees (Stripe, Razorpay, etc.)
Work already accepted or deployed to production

7. Dispute Resolution

If you disagree with a refund decision, you may request a review by emailing candorcts@gmail.com. We will respond within 5 business days. If unresolved, the dispute resolution process in the Terms of Service applies.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to new engagements and do not affect active Service Agreements unless mutually agreed.

9. Contact Us

Questions about refunds? Contact us:

Email: candorcts@gmail.com
Phone: +91 85828 78071
Address: Webel Bhavan, Salt Lake Sector V, Kolkata 700091, India